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Houston's Premier Corporate
Transportation Services Provider
713.266.6677
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American Corporate Transportation

Privacy Policy

American Corporate Transportation (“ACT,” “we,” “our,” or “us”) recognizes your right to confidentiality and is committed to protecting any personal information you may share with us. The purpose of this Privacy Policy is to explain the principles governing our use of personal information.

Information We Collect

Personal Information
ACT collects personal information that you voluntarily provide when you create a customer account, request a service quote, or request a reservation, such as your first and last name, contact information, E-mail address, and credit card billing information. Any visitor may choose to browse this ACT Web site (“Site”) without creating an account; however, you will need to create an account to remit payment for ACT services. We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Aggregate information
We automatically receive and collect certain types of information whenever you visit our Site. For example, like many companies, we use "cookies" and similar files. A cookie is a piece of data stored on a site visitor’s hard drive to help us monitor the usage and performance of our Site, to enhance your experiences and to determine aggregate information about our user base and usage patterns. Usage of a cookie is not linked to any personally identifiable information on our site. The majority of Web browsers accept cookies and similar files, but you can usually change the browser settings to prevent acceptance.

Security
We store your personal data and credit card or debit card information in an encrypted form on a third party secure server that is password protected and shielded from the outside world by a firewall. When you submit a payment through our Site, your personal information and credit card or debit card information is transmitted using SSL encryption technology and then encrypted into our payment gateway providers database only to be accessed by those authorized with special rights to such systems, and required to keep the information confidential. After a transaction is completed, your credit card or debit card information will be stored on our third party provider’s servers.

In addition, we maintain security policies that are intended to ensure, as far as possible, the security and integrity of all our information, including your personal information. However, no system or information can ever be fully protected against every possible hazard. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot ensure or warrant the security and privacy of any information you provide to us and, accordingly, you do so at your own risk.

Use of Your Information

ACT may use information we collect to improve our Site, to enhance users' experiences when visiting our Site, and to process transactions requested by ACT customers. We do not use personal identifying information for any reason that is not disclosed either in this Privacy Policy or at the time the information is requested.

We will not send E-mails to you unless you consent to being contacted by E-mail. You have the opportunity to subscribe to a mailing list that will occasionally send information to your E-mail address about the Site, our services, or special discounts and promotional offers. If at any time you do not wish to receive further E-mails you may opt out by sending us an Email providing your full name, E-mail address and a request for removal from the mailing list or by clicking the “unsubscribe” link at the bottom of the email.

Sharing Your Personal Information

ACT will not rent, sell, or share personal information about you with other people or nonaffiliated companies except when we have your permission, or under the following circumstances:

Data processing and storage
We may share personal information within ACT for purposes of data processing or storage.

Authorized third-party agents
We may share your personal information with authorized third-party agents or contractors in order to provide a requested service or transaction. We only provide third-party agents with the minimum amount of personal information necessary to complete the requested service or transaction.

Legal requirements and illegal activities
We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information. We may collect and share personal information in order to investigate or take action regarding illegal activities, suspected fraud, violations of ACT’s rights, or as otherwise required by law or by government and regulatory entities.

Web site administration
Personal information may be used to administer our business, the site, and our services. This may include disclosure of such information to employees, representatives, officers, agents, affiliates, third parties, and service providers.

Electronic Authentication
Collection and use of information for authentication purposes is part of the log on process for clients registered to use the site. A combination of authentication criteria such as your user information, transactional data, session surveillance, device fingerprint, IP information, and pattern recognition may be collected and used by us.

Notice and choice for onward transfer
We will ask you for your opt-in consent to share your personal information with a third party for any other reason.

Children

Our Site does not target and is not intended to attract children under the age of 13. We do not knowingly collect information from or about children.

Access and Corrections

You may review your data at any time and correct, update, or delete information by accessing your account page, or contacting us via E-mail at: info@act-tx.com We will take all reasonable steps to make the requested changes promptly. However, you should be aware that it is not technologically possible to change or delete each and every instance of the information we hold on you from our systems, and data may remain in non-erasable forms. We may retain data for a period in our backup systems. We may also retain some information for longer periods as required by law, contract, or auditing requirements.

Third-party Links

Our Site may provide links to other third-party Web sites that are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites.

Changes to this Privacy Policy

ACT may update this Privacy Policy at any time. We therefore ask you to occasionally review this Privacy Policy to ensure you are aware of the most recent version. The Privacy Policy was last updated June 22, 2010.

Your Consent

By using our Site you consent to the collection, use, and disclosure of information in accordance with the terms of this Privacy Policy.

How to Contact Us

We welcome feedback and questions on this privacy policy. If for any reason you wish to contact us, please send an E-mail.

This Site is provided by American Corporate Transportation. You may contact us by E-mail or by telephone: (713) 266-6677.

REFUNDS AND CANCELLATIONS

Cancellations

  • All deposits are non-refundable.
  • If a Client fails to notify ACT of a reservation cancellation:
    • no later than 24 hours from the date of the service, the Client shall be required to pay 50% of the base fare.
    • no later than 4 hours from the date of the service, the Client shall be required to pay 100% of the base fare.
  • A no show will result in a full charge of the reservation.
  • The Driver has the right to terminate a run without refund if the Client exhibits blatant misbehavior.

Refunds

ACT does not issue Client refunds.

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